That's not really true. Companies will only suffer if enough of the their customers leave or complain. If it's just a few of us, they can just ignore us. So, the letter writer ends with this (I've edited out a couple of things):
"Unfortunately, [these companies] have become too powerful, so powerful they have forgotten customers are supposed to come first. As an individual, I can't do much to change the way these companies behave, but [...] , if ordinary people like us unite, we have power."What a great idea. We could all get together and make the companies acknowledge our requests. We couldn't all go there, like a mob, so we could get together and select people to talk for us. Maybe we could have a vote to select those people. Maybe, since things like this continue to happen, we could select the people to do this for a few years at a time. Maybe, since it will be time consuming to get all the facts straight and define reasoned arguments, the people we select should be paid. We could all chip in a little money and if enough of us do it, these people we select could afford to do this full time - like the companies we are dealing with. Let's come up with a name for it. Let's call it a government.
I don't know. The letter writer was probably being subtle. The letter writer probably assumed we would all recognize what he was describing. But when a non-subtle person like me reads the letter, he just can't help making a non-subtle blog posting about it.
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